Compliments and Complaints

Stori see all comments, concerns, and complaints as an opportunity to learn and to improve our services.

We are committed to:

  • Putting you first
  • Providing a high-quality service
  • Dealing with any complaint quickly & fairly
  • Keeping you informed about your complaint and doing everything we can to help you
  • Keeping all the information you give us confidential
  • Explaining our decision
  • Using complaints and feedback to learn lessons and to review and improve our services.

You can find our Complaints Policy here.

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