Stori see all comments, concerns, and complaints as an opportunity to learn and to improve our services.
We are committed to:
- Putting you first
- Providing a high-quality service
- Dealing with any complaint quickly & fairly
- Keeping you informed about your complaint and doing everything we can to help you
- Keeping all the information you give us confidential
- Explaining our decision
- Using complaints and feedback to learn lessons and to review and improve our services.
You can find our Complaints Policy here.