You Said, We Did

At Stori, we’re committed to delivering services that meet the needs of the people we support. We actively ask for feedback as this helps us improve the services we deliver. At last year’s Fuel4Life client events, we received and worked on 3 main concerns.  Check out what our clients and tenants have to say below: 

“I find WhatsApp medium hard to use as English is my second language.” 

We’re in the process of producing a guide on how to access the language translation functions of WhatsApp. This will help people who would like their chat conversations translated to a different language. We’re also looking at other ways to communicate with clients who has English as a secondary language. 

“It would be good if I was notified that there is no-one available in the office.” 

Where our offices are in our clients’ homes, we have improved our communication processes ensuring that staff availability is regularly communicated, notices are placed at the office doors, and contact details of the team are distributed to all ensuring that they can still reach us when we’re not physically in the office. 

 “Larger families need larger fridge freezers and washing machine need a quick wash option.” 

 We reviewed our policies, and when replacing appliances, we’re committed to: 

  • Strive to only purchase appliances directly from manufacturer, and opt for those built to last longer; 
  • Ensure that the capacity of our washing machines in our larger properties match the need of the families who will live in them;  
  • Ensure that all washing machines we purchase come with a ‘quick wash option;’ and  
  • Continuously review the age of our appliances, and the energy rating of our white goods. 

If you have any comments or suggestions  please speak to your Support Worker, Housing Officer, or get in touch using our contact page.